How can I get refund or replacement?

Modified on Fri, 4 Aug, 2023 at 2:37 PM

In the event that you find your order to be unsatisfactory due to discrepancies such as 

  • the product not aligning with the description 
  • presenting issues such as damage, chipping, or incorrect colours 
  • designs in comparison to the preview

we kindly request that you contact our Customer Support email: to initiate a refund or replacement request. 

Furthermore, if you have yet to receive your products and the expected delivery timeframe has elapsed, please do not hesitate to contact us. 

For a comprehensive understanding of our refund policy and the individualized solutions available, please refer to our Refund Policy page.

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