Why Was My Payment Declined? Common Reasons & Solutions

Making a purchase online should be a seamless experience, but sometimes payments get declined unexpectedly. If you recently encountered this issue while shopping at Polynesian Pride, don’t worry—you’re not alone! There are several reasons why a payment might not go through, and we’re here to help you troubleshoot and find a solution.

Common Reasons Your Payment Was Declined

1. Insufficient Funds

If your bank account or credit card balance doesn’t have enough funds to cover the transaction, the payment will be declined. 

Solution: Check your available balance and, if necessary, transfer funds or use an alternative payment method.

2. Incorrect Payment Details

A small typo in your credit card number, expiration date, CVV code, or billing address can cause the transaction to fail. 

Solution: Double-check all entered information before submitting your payment.

3. Bank or Card Issuer Restrictions

Sometimes, banks flag online purchases as suspicious and block the transaction for security reasons. 

Solution: Contact your bank to confirm the transaction and request approval for future purchases.

4. Expired or Canceled Card

An expired or deactivated card will not be processed. 

Solution: Ensure your card is valid and update your payment method if necessary.

5. Spending Limits Reached

Some credit and debit cards have daily or transaction limits that may prevent your payment from going through. 

Solution: Check with your bank or card issuer to see if you have reached a spending cap.

6. Suspicious Activity or Fraud Prevention

Banks and payment processors use fraud detection systems that may mistakenly flag legitimate purchases. 

Solution: If you suspect this is the case, contact your bank or card issuer to verify your identity and confirm the purchase.

7. Issues with the Payment Gateway

Technical glitches in the payment processing system can sometimes cause declines. 

Solution: Try refreshing the page, clearing your browser cache, or using a different device or browser.

8. Unsupported Payment Method

We do not accept debit cards. If you attempted to pay using a debit card, the transaction will not be processed. 

Solution: Please use a credit card or another accepted payment method, such as PayPal, to complete your purchase.

What to Do If Your Payment Keeps Getting Declined

If you've checked all of the above and your payment is still not going through, here are a few additional steps you can take:

• ✅ Try a different card or payment method.

• ✅  Contact your bank or card issuer to ensure there are no holds on your account.

• ✅ Check for website updates or technical issues. If there’s a known issue with our payment system, we’ll update customers as soon as possible.

• ✅  Reach out to our customer support team at Polynesian Pride for further assistance

We want to make your shopping experience as smooth as possible. If you continue to experience payment issues, please contact us via our support page so we can help resolve the issue quickly!

Happy shopping, and thank you for choosing Polynesian Pride!