My tracking number shows my order was delivered, but I never received it. What do I do?

Modified on Tue, 15 Aug, 2023 at 10:32 AM

We regret to inform you that your package has not been received. However, we would like to assure you that we are here to help. Please follow the steps below.

1.  Allow an extra business day for the package to arrive.

On rare occasions, it is possible for a package to appear as 'delivered' but may take an additional 24 hours to arrive at your doorstep.

2. Check all potential delivery locations at your address.

This is an issue that could have an easy solution - like the package was placed in a safe location by the delivery driver.

  •  Mailbox 
  •  Porch 
  •  Garage 
  •  At your apartment package storage location
  •  At your neighbour’s house
  •  Any area out of potential weather hazards 
  •  Exterior doors and any locations where the package could be placed 

3. Contact your local post office for further information. If your package cannot be located anywhere, please kindly contact your local Post office to inquire about the orders.

If you have not received your package after 2-3 business days, please email us at We're always happy to help in whatever way we can.

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