What to Do If You Haven’t Received Your Email Confirmation

At Polynesian Pride, we aim to deliver a smooth shopping experience, which includes prompt order confirmations. However, if you have not received a confirmation email after placing your order, there’s no need to be concerned! Here’s how you can address the issue.

1. Check Your Spam or Junk Folder

Occasionally, confirmation emails may be directed to your spam or junk folder due to email filters. Look for an email from [email protected] and mark it as “Not Spam” if you find it.

2. Verify Your Email Address

Make sure that you entered the correct email address during the checkout process. Mistakes or typos in the email field can lead to missing confirmation emails.

3. Wait a Few Minutes

While most confirmation emails are dispatched immediately, there can be occasional delays due to high order volumes or processing times from email providers. Please allow up to 15–30 minutes before taking further steps.

4. Contact Our Support Team

If you have attempted all the above steps and still have not received your email confirmation, please contact our customer support team:

• Email: [email protected]

• Live Chat: Available on our website at www.polynesianpride.co

When reaching out, please provide your full name, order number (if available), and the email address used for the order so our team can assist you efficiently.

5. Check Your Payment Status

If your payment was not processed successfully, your order may not have been completed. Please verify with your bank or payment provider for transaction confirmation. If there was an issue, you may need to place the order again.

6. Add Our Email to Your Safe List

To avoid future confirmation emails being misplaced, please add [email protected] to your email contacts or whitelist.

We appreciate your understanding and are here to assist you! Thank you for choosing to shop with Polynesian Pride.