If you are missing an item there are a couple of reasons why this may have happened:

Your order is being sent in more than one parcel:

If you've ordered a large number of items, your order has probably been sent in more than one parcel. If the missing item/s are not on your delivery note, this is likely to be the case. 

Sometimes these parcels can be delivered at different times if they are sorted separately by the delivery courier.  Most separated orders will be delivered within 24 hours of each other, but please allow a little longer over busy periods.

Not that reason above:

If an item appears on the delivery note in your parcel but isn't in your package, or an incorrect item or size has been received, please reach out to our friendly Customer Care Teams at 


Kindly make sure to include the details of the order, including the order number, email address and shipping information such as the tracking link, and email confirmation.