Why is my order is returned to the sender?

Modified on Tue, 15 Aug 2023 at 01:28 PM

If an item could not be delivered for any reason, the item would be sent back to the indicated return address.

Items are frequently returned to the sender for the reasons listed below:

  • The address does not exist or is incorrect
  • The addressee has moved without providing a forwarding address
  • The item is refused by the addressee
  • The package was damaged in transit 

Please recheck your shipping address in the confirmation email before reaching out to us:

  • If the shipping address is correct, please contact us at Support@polynesianpride.co and we’ll do our best to get this sorted for you.
  • If the shipping address is incorrect, we request a re-shipping fee to resend your order. 

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