Mistakes happen, and sometimes you need to update your shipping address after placing an order. If you've recently ordered from us and need to make a change, it's crucial to act quickly. Here's how to modify your shipping address, but remember, you must contact us within 24 hours of placing your order.
The 24-Hour Window: Why It Matters
Our order processing system is designed to be efficient, and orders often move quickly into the shipping phase. To ensure we can update your address before your package ships, you must contact us within 24 hours of placing your order. Once an order has been shipped, we are unfortunately unable to make any changes to the delivery address.
How to Change Your Shipping Address:
To change your shipping address, please contact our customer support team immediately through the following methods:
Phone: 1 631 240 3388
Email: [email protected]
Contact Form: Here
When contacting us, please provide the order number.
Your complete and accurate new shipping address, including:
Name:
Address (House/Street Address):
Apartment, suite, etc. (optional):
City:
State:
Zip/Postal Code:
Country:
Contact Number:
Why We Need Complete Information:
Providing complete and accurate information is essential for ensuring your package reaches you without delay or complications. Incomplete or incorrect addresses can lead to delivery failures and delays.
What Happens If Your Order Has Already Shipped?
Unfortunately, if your order has already been shipped, we cannot change the shipping address. In such cases, you may need to contact the shipping carrier directly to attempt to reroute the package. However, this is not guaranteed and may incur additional fees.
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