Cancel Your Order

Change your mind or make a mistake? Don't worry, Polynesian Pride allows you to cancel your order if you act fast. Here's how to do it:

The 24-Hour Window:

It's crucial to understand that Polynesian Pride requires you to contact their customer support within 24 hours of placing your order to successfully request a cancellation. This ensures your order hasn't already entered the processing or shipping phase.

How to Initiate a Cancellation:

You have three convenient options to cancel your Polynesian Pride order:

1. Contact Customer Support by Phone:

For the quickest response and immediate assistance, call their customer support team directly.

Phone Number: +1 631 240 3388

Be prepared to provide your order number and any relevant details to expedite the cancellation process.

2. Contact Customer Support by Email:

If you prefer written communication, you can send an email to their support team.

Email Address: [email protected]

In your email, clearly state your request to cancel the order, include your order number, and provide any other relevant information.

3. Use the Online Cancellation Form:

Polynesian Pride may also offer an online cancellation form on our website. Please fill out the information about your order here: https://www.polynesianpride.co/pages/modify-or-cancel-order

Important Considerations:

Act Within 24 Hours: The 24-hour window is critical. Any requests made after this timeframe may ask for production costs.

Refunds: It takes 2-3 days for the refund to reflect in your account.

Tips for a Smooth Cancellation:

Have your order number ready: This will help customer support quickly locate your order.

Be clear and concise: Clearly state your request to cancel the order.

By following these steps and acting within the specified timeframe, you can successfully cancel your Polynesian Pride order.