At Polynesian Pride, while rapid cancellations are necessary within 24 hours, adjustments to your purchase are often possible. Here's a comprehensive look at how to modify your order to better suit your needs.
Crucial Point: Remember, the ability to alter your order depends on its stage of processing. Prompt contact with customer service significantly improves the likelihood of successful modifications.
Initiating Changes to Your Order:
Communication channels:
Phone: Dial +1 631 240 3388 for direct assistance.
Email: Send your request to [email protected]
Online Portal: Utilize any available contact forms
Essential Information for Specific Order Adjustments:
To streamline the modification process, prepare the following details:
1. Switching to a Different Product:
Clearly articulate your desire to exchange the current item.
Supply a visual representation of the desired replacement.
Be prepared to cover any price differentials if the new item is more expensive.
Provide your order number.
2. Adding or Altering Personalized Text or Numbers:
Specify that you're requesting a change to custom text or numbers.
Provide the precise text or numerical values you wish to implement.
Provide your order number.
3. Correcting Your Shipping Address:
State your intention to update the delivery address.
Furnish the complete and accurate address.
Provide your order number.
4. Redesigning Your Item:
Detail the specific design changes you envision.
If possible, provide a sketch or digital mockup of the revised design.
Provide your order number.
Explain in detail the changes you want to be made.
General Guidelines for Successful Modifications:
Swift Action: Contact customer support immediately upon realizing the need for changes.
Clear Communication: Articulate your requests with precision and provide all necessary details.
Potential Charges: Be aware that modifications may involve additional fees, particularly for product or design alterations.
Confirmation: Secure confirmation from Polynesian Pride that your changes have been successfully implemented.
Important Reminders:
Modifications are not guaranteed and are subject to the order's progress.
Customized items may have limited modification options.
By adhering to these instructions, you can effectively navigate the process of modifying your Polynesian Pride order.
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