The item is not the one I ordered, can I exchange to the right one?

Modified on Sat, 5 Aug, 2023 at 11:31 AM

Step 1: Contact Us

If you have received the wrong item from Polynesian Pride, the first step is to contact our customer support team. You can do this by sending an email to In your email, make sure to include your order number, which can be found on your purchase confirmation email or invoice. Providing this information will help our team locate your order and assist you more efficiently.

Step 2: Provide Clear Photos

To facilitate the exchange process, we kindly request that you provide us with clear photos of the item you received, both from the front and the back. These photos will help us verify the error and ensure that you receive the correct item in return. Clear images will enable our team to assess the situation accurately and find a suitable solution for you.

Step 3: Fill Out the Form

In addition to contacting us via email and providing photos, Polynesian Pride offers an online form for customers who received the wrong item. This form ensures a prompt response and allows us to gather all the necessary information to resolve the issue quickly. You can access the form at our After-ship centre.

Step 4: Await Our Response

Once you have contacted us and provided the necessary information, our customer support team will review your case and get back to you as soon as possible. We understand the importance of resolving the issue promptly, and we strive to provide excellent customer service. We will work diligently to rectify the situation and ensure that you receive the correct item without any further delays.

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