Return and Refund Process: Important Cautions to Keep in Mind

Modified on Fri, 7 Mar at 11:04 AM

We understand that sometimes items may not meet your expectations or may unfortunately have flaws, and you may wish to return them for a refund or exchange. In such cases, this article will guide you through the entire return process from A to Z.

STAGE 1: RAISE THE ISSUE

Please contact us via our support email at [email protected] to report the issue. We would greatly appreciate it if you could include clear photos showing the problem. For example, if you believe there’s an issue with sizing, please provide pictures showing the measurements of the item. You can place a tape measure or other measurement tools on the item and take pictures for clarity.

STAGE 2: VERIFY THE ISSUE

Once we receive your email with the issue and supporting images, we will promptly assess the problem and get back to you with an appropriate solution, whether that’s a refund or an exchange.

STAGE 3: RESOLUTION

After discussing the best course of action, we will promptly proceed with the refund or exchange as agreed.

We appreciate your understanding and cooperation in ensuring a smooth return process!

You can find more about our return policy here: https://www.polynesianpride.co/pages/return-policy