At Polynesian Pride, we are committed to ensuring that your orders arrive promptly and in excellent condition. However, there may be instances when your tracking status indicates "Delivered," yet you have not received your package. If you find yourself in this situation, please remain calm—here are some steps you can take to track down your order.
1. Inspect Your Surroundings
Occasionally, carriers may leave packages in secure locations to avoid theft or damage. Please remember to:
Examine the area around your front door, porch, or backyard.
Check your mailbox or parcel locker.
Look behind planters, fences, or other sheltered spots.
2. Inquire with Household Members or Neighbors
A family member, roommate, or neighbor may have accepted the package on your behalf. Kindly ask them if they have received it.
3. Confirm the Delivery Address
Ensure that the shipping address you provided during checkout is accurate. If there was a mistake, the package may have been sent to an incorrect location.
4. Contact the Carrier
At times, carriers may mark a package as "Delivered" a few hours prior to its actual arrival. If it has been over 24 hours, please reach out to us so we can provide you with the carrier details and assist you in contacting them.
5. Get in Touch with Polynesian Pride
If you have checked all potential locations and still cannot locate your package, please inform us! Contact our support team with your order number, and we will be glad to assist you.
? Email us at: [email protected]
We appreciate your understanding and will strive to resolve the issue as swiftly as possible!
Thank you for choosing Polynesian Pride! ?
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